Most of our products are custom made to order. We strive to get most orders complete and shipped within 3 days. We ship using USPS and you will get a tracking number once your items are shipped.

Do to the nature of most items that we sell most items can not be returned since they are personalized. You can review our return policy here – https://custompilotgifts.com/refund_returns

Contact us immediately using the Contact Us form. We can not provide refunds for in correct addresses provided by you. So catch us before we ship.

You will receive a tracking number in your email inbox once your item is processed for shipping. Keep in mind that the postal service doesn’t always update their records immediately.

Click on the contact us menu link for Customer Service.

Contact us immediately using the Contact Us form. We can not provide refunds for in correct addresses provided by you. So catch us before we ship.

We will ship worldwide. Please use the contact us form to provide us with your postal code so we can provide you with a quote.

Not always, however, in most cases you will receive your order in one package.